Terms and Privacy
Customer Service Policy: Vasnas Designs – Out of the Ordinary.
Vasnas Designs is committed to providing exceptional customer services and quality products. I endeavour to make sure that products listed on the website are currently in stock and pricing is true and correct. Custom orders (Vana Ford, handmade polymer clay jewellery and beads. Also hand dyed/printed scarves and fabrics) are always welcome. Please use contact page for all inquiries.
Purchasing a gift certificate
Gift certificates are available, please use contact page.
All transactions are processed in Australian Dollars (AUD).
I accept PayPal for all payments. Please note that PayPal gives you the option to pay securely by credit card or your bank account.
Direct deposit into our account is also possible, please use contact page to place your order and arrange payment.
Standard delivery times are between 3-10 business days. In the event that an ordered item is not available or we are unable to fulfil your order due to other circumstance we will notify you within 2 business days to arrange an alternative item, custom order, backorder or a full refund.
All our products will come beautifully packaged. Jewellery will be in a handmade box or pouch with care instructions and full item description if required.
All domestic packages will be posted for a flat rate by Australia Post. If you require express, registered mail or additional insurance please contact me. From time to time free shipping promotions will be offered.
International delivery times vary considerably. Your international order can be delivered quickly if required. Please contact me regarding all international shipping options.
Items shipped without insurance that do not arrive at the correct address or get lost in the mail are the responsibility of the buyer, and not Vasnas Designs.
Any taxes or customs fees in your country are the responsibility of the customer. Please check with your local post office for more details on what you can expect. It is up to the customer to know the customs laws of their country and to alert me if there are issues I should be aware of.
Please note: I cannot ship your package as a "gift" in order to avoid customs fees. This is not legal!
Returns and Exchanges
We want you to be happy with Vasnas Designs products. If for any reason you are not please contact me within 3 days of receipt of delivery.
Please choose carefully. We do not give refunds if you simply change your mind. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don't perform as advertised. However, our products are handmade and as such small variations are possible.
Sale items and earrings are not exchangeable or returnable.
Items that are sized at your request to fit you are also not exchangeable or returnable.
Please be certain of your ring size before ordering. If you don’t know, have your finger sized at your local jewellery store.
Information You Choose to Submit
Our Information Sharing Practices
To join our mailing list, you are required to provide your e-mail address. We use such information to provide the service you requested, to monitor internally usage of the Site, and to contact you from time to time about us, the Site, and our products and services. Additional information collected during Vasnas Designs registration may be used to generate statistics, enabling us to establish the sex, age, country of residence and user type of our primary demographic. This statistical data is used to help Vasnas Designs develop marketing strategies. All personal details collected are kept strictly confidential. We will never disclose your personal details to any third party without your permission.
Information We Automatically Collect
Modifying and Deleting Your Personal Information
If you would like to modify or delete from our database any Personal Information you previously submitted to us, please let us know by contacting us.
Please note that sometimes these requests may take up to ten business days to process, that any Personal Information that we have copied may remain in back-up storage for some period of time after your request, and that if you delete certain information (e.g., your address) you may not be able to order services in the future without re-submitting such information.
We have implemented reasonable measures to help protect your Personal Information from loss, misuse, or unauthorized access or disclosure. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot guarantee its security.
The Site will contains links to other websites, including some through which you may purchase products or services. We are not responsible for the privacy practices of any such other website and urge you to review such practices prior to submitting any information to such websites.