Terms and Privacy

Customer Service Policy: Vasnas Designs – Out of the Ordinary.


Vasnas Designs is committed to providing exceptional customer services and quality products. I endeavour to make sure that products listed on the website are currently in stock and pricing is true and correct. Custom orders (Vana Ford, handmade polymer clay jewellery and beads.  Also hand dyed/printed scarves and fabrics) are always welcome. Please use contact page for all inquiries.


Purchasing a gift certificate

Gift certificates are available, please use contact page.

Pricing Policy

All transactions are processed in Australian Dollars (AUD).


Payments

I accept PayPal for all payments. Please note that PayPal gives you the option to pay securely by credit card or your bank account.

Direct deposit into our account is also possible, please use contact page to place your order and arrange payment.

Shipping

Standard delivery times are between 3-10 business days.   In the event that an ordered item is not available or we are unable to fulfil your order due to other circumstance we will notify you within 2 business days to arrange an alternative item, custom order, backorder or a full refund.

All our products will come beautifully packaged. Jewellery will be in a handmade box or pouch with care instructions and full item description if required.

All domestic packages will be posted for a flat rate by Australia Post.   If you require express, registered mail or additional insurance please contact me.  From time to time free shipping promotions will be offered.

International delivery times vary considerably.  Your international order can be delivered quickly if required.  Please contact me regarding all international shipping options.

Items shipped without insurance that do not arrive at the correct address or get lost in the mail are the responsibility of the buyer, and not Vasnas Designs.

Any taxes or customs fees in your country are the responsibility of the customer. Please check with your local post office for more details on what you can expect. It is up to the customer to know the customs laws of their country and to alert me if there are issues I should be aware of. 

Please note: I cannot ship your package as a "gift" in order to avoid customs fees. This is not legal!


Returns and Exchanges

We want you to be happy with Vasnas Designs products. If for any reason you are not please contact me within 3 days of receipt of delivery.

Please choose carefully. We do not give refunds if you simply change your mind. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don't perform as advertised. However, our products are handmade and as such small variations are possible.
Sale items and earrings are not exchangeable or returnable.

Items that are sized at your request to fit you are also not exchangeable or returnable.


Ring sizing

Please be certain of your ring size before ordering.  If you don’t know, have your finger sized at your local jewellery store.


Privacy Policy

Vasnas Designs respects and thinks your privacy is important and we have created this privacy policy to describe how we collect, use, and disclose information we obtain. This privacy policy does not govern our use of any information you provide to us when you call us, write to us, or communicate with us in any manner other than through the Site. Because the Internet is global, information about you that we collect or that you submit may be transferred to, processed in, and held in countries (including the United States) other than the one in which you reside.

Information You Choose to Submit

You can visit the Site without telling us who you are or revealing any personal information (which we will refer to in this privacy policy as "Personal Information") about yourself.


Our Information Sharing Practices

To join our mailing list, you are required to provide your e-mail address. We use such information to provide the service you requested, to monitor internally usage of the Site, and to contact you from time to time about us, the Site, and our products and services. Additional information collected during Vasnas Designs registration may be used to generate statistics, enabling us to establish the sex, age, country of residence and user type of our primary demographic. This statistical data is used to help Vasnas Designs develop marketing strategies. All personal details collected are kept strictly confidential. We will never disclose your personal details to any third party without your permission. 


Information We Automatically Collect

We automatically collect certain information to help us understand how visitors use the Site (which we will refer to in this privacy policy as "Usage Data"). For example, each time you visit the Site we automatically collect your IP address, browser and computer type, access time, the webpage from which you came, and the webpage(s) that you access during your visit. We also use cookies (which are small amounts of data sent from a web server to your browser that are stored on your computer's hard drive) to keep track of your use of the Site, to validate your identity, to tailor the Site to meet your personal interests, and to improve the quality of the Site. Cookies set by these third parties are governed by the privacy policies of those third parties. Generally, you can set your browser not to accept cookies or to notify you if you are sent a cookie, giving you the opportunity to choose whether or not to accept the cookie. Please note that if you do set your browser not to accept cookies, certain areas of our Site may not function properly.


Modifying and Deleting Your Personal Information

If you would like to modify or delete from our database any Personal Information you previously submitted to us, please let us know by contacting us.

Please note that sometimes these requests may take up to ten business days to process, that any Personal Information that we have copied may remain in back-up storage for some period of time after your request, and that if you delete certain information (e.g., your address) you may not be able to order services in the future without re-submitting such information.


Security

We have implemented reasonable measures to help protect your Personal Information from loss, misuse, or unauthorized access or disclosure. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot guarantee its security.


Links

The Site will contains links to other websites, including some through which you may purchase products or services. We are not responsible for the privacy practices of any such other website and urge you to review such practices prior to submitting any information to such websites.


Changes

We may update this privacy policy from time to time. If under any such update we make any material change to the way in which we treat your Personal Information or Usage Data, we will inform you of such change via e mail or by posting a notice on relevant areas of the Site. Any updated version of this privacy policy will be effective as of the date set forth therein.
If you have any questions about the terms and privacy policy, please feel free to contact me.

 

Contact Vasnas Designs

 

0414798786

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